Resume

Education

Indiana State University | Graduated: May 2021 | Honors College | 3.79 GPA

Bachelor of Science in Information Technology

Professional Experience

Corporate IT Intern at Caterpillar, Inc. | Peoria, IL | June 2020 – August 2020

  • Increased company efficiency by developing automated business metric reports and reduced manual labor of typing out reports by 5 hours per week

  • Specialized in working with Power BI and other Microsoft products

  • Collaborated with business partners to scale their technology ideas like smart camera implementation


Resident Assistant at Indiana State University | Terre Haute, IN | August 2019 – March 2020

  • Incorporated over twenty new residents into the ISU community

  • Worked with a diverse group of staff members

  • Facilitated discussions between residential disagreements

  • Enforced campus and building rules inside residential halls


Junior Technician at Vital Computing | New Castle, IN | May 2019 – August 2019

  • Provided on-site support for 80 consumer and small business clients including OS support, data wiring, hardware fixes, imaging, and remote management

  • Executed troubleshooting techniques and developed knowledge base articles

  • Gained real-world experience and sharpened customer service skills

  • Represented the owner during client interactions


Technology Support Specialist at Office of Information Technology | Terre Haute, IN | September 2018 – March 2020

  • Assist faculty, staff, and students with technology issues including Windows, Office 365, Email, and proprietary program support

  • Able to explain situations over the phone or through email averaging 20 interactions per day

  • Served the customer by providing technical support and following up with each customer


New Castle Technology Department Intern | New Castle, IN | January 2017 – May 2017

  • Repaired computers and offered on-site technical support to roughly 100 classrooms and teachers

  • Developed listening and problem-solving skills

  • Learned how to work with others, identifying and working to meet their needs


Certifications

  • Microsoft Technology Associate (May 2017 – Present)

  • HP Service Qualification for Computing (March 2017 – Present)

  • PC Pro Certification (May 2019 – Present)



Technical Skills

  • MacOS, Windows (7, 8.1, 10), Chrome OS, Linux, iOS, Android

  • Ticketing Systems (TeamDynamix, Spiceworks)

  • G-Suite, Microsoft Office 365

  • Remote Desktop Support (RDP, Bomgar, TeamViewer, VNC)

  • JavaScript, CSS, HTML Experience

  • Fixed HP Laptops (Motherboards, Keyboards, Trackpads, Displays, Chassis)

  • Repaired iPhones (Battery, Camera, Display)

  • Ran/Pulled Data Cables

  • Cable Management on Server Racks

  • Terminated Cat 5 and 6 Cables

  • Re-imaged Computers

  • Installed Printers

  • Installed Security Cameras

  • Worked in Domain Environments

  • Basic Network Switch Commands

  • Basic Command-Line Troubleshooting

  • Basic Sound System Experience (Blu-Ray, Sound Board, EQ)

  • FTP Clients (FileZilla, WinSCP)

  • SSH (PuTTY, MacOS Terminal)

  • Avast Managed Workplace RMM

  • Power BI



Activities

  • Christian Student Fellowship (2018-Present)

  • Institute of Electrical and Electronics Engineers (2019)

  • Athletic Council (2016-2018)

  • Youth Group (2012-2018)

  • Varsity Track (2014-2018)

  • Founder Ambassadors (2017-2018)

  • National Honor Society (2016-2018)

  • Varsity Wrestling (2014-2018)

  • Varsity Cross Country (2014-2018)

  • FCA Leader (2014-2018)

  • YoungLife (2015-2018)

Awards & Accomplishments

  • Published Developer

  • Balanced Man Scholarship Winner

  • National Honor Society

  • Jr. and Sr. Academic All-State Honorable Mentions

  • 6 Mental Attitude awards across various sports

  • All-Conference in Cross Country

  • 2 Renaissance Ambassador Awards

  • State Qualifier in Wrestling

  • Youth Optimist award in Physical Education